Client Testimonials

Dear Mrs. Felder,

I would like to thank you for your help in my recent purchase of two BTE hearing aids. I saw in the newspaper that your company was offering reasonable prices on high tech digital hearing aids. Several years ago, I had purchased expensive hearing aids from a different company, which were very unsatisfactory as they had to be made over seven times and still did not work properly. I was very impressed with your professionalism and your understanding of my hearing problem. I am very happy with my quality hearing aids, and the price was very reasonable. Again, I want to thank you for your help, and I look forward to working with you in the future.


Dear Kim,

This past Tuesday, I met you for the first time in Hampton to have my hearing aids adjusted. I recited my tale of woe about being disappointed because my hearing aids didn’t really help enough to warrant my wearing them very much. You spent time educating me as to the benefit of wearing them every day so that my auditory nerve would be stimulated, and slowly I would regain some of my natural ability to hear. You also reset all the levels and added some cues to help me adjust the power as needed. I have to tell you; by the end of the day, I just couldn’t believe that I had the same device in my ears! You obviously are very skilled at what you do, and I’m sure you are an asset to your [profession] as well as your clients. Thank you so much for helping me. I once again feel like I’m part of whatever conversation I find myself in.

– Bob

Dear Kim,

Your kindness is so special, and so are you. Hearing aids are working fine. I really appreciate your patience in working with me.

– Ahmir

Dear Kimberly,

It was so good to meet you. You were so professional, kind, patient, & understanding. It’s so nice to meet someone as great & knowledgeable as you are, reassuring, etc. Thank you. I am hearing better, and they are comfortable!!

– Ruth


Thank you so very much for coming to [our facility] and testing the seniors and advising them. You are soo good at what you do and so honest. Personally, you are a delight to be around. Good Luck to you always! How nice of you to do something so special! Thank you



Thanks. It seems such a small word for all you have done. It feels good to have a person that goes to any length to help with hearing problems. Not only are you  excellent in your profession, but [you are] also a real genuine and caring person.



This ‘thank you’ is long overdue. Please know that I respect your professionalism and admire the personal attention you show your clients. Without your intervention, … I would not be enjoying my much improved Moxi hearing devices. It’s important to let you know how much I appreciate your efforts on my behalf.


Dear Mrs. Felder,

I want to take this opportunity to tell you how much I am enjoying the new hearing aids that I purchased from you earlier this year, and what a difference they are making to my quality of life. It is a rewarding experience to be able to hear speech much more clearly and to be able to distinguish all of the words instead of just some of them. My wife certainly is enjoying not having to repeat everything she says to me, and be able to watch TV without having the volume turned up to a level that rattles the windows. Probably the most remarkable result of my new hearing level is being able to hear and understand conversations in a public environment with a lot of background noise, such as noise in a restaurant. It is also apparent that I am now hearing some sounds that I did not realize I was missing before I acquired the new hearing aids. I want to thank you personally for helping me to select the quality hearing devices that are most appropriate for my specific needs, and for committing the time and patience to properly fit them and explain their usage and care to me. Based on my experience with your efforts in these areas, and the new quality of my hearing, I will readily recommend you and your products to anyone with hearing enhancement needs.

– Frank

When My partner and I first went to see Kim Felder at her Newport News office of Clarity Hearing. I was completely taken by how simple and straight forward with me Kim was. She explained what I had lost and WHY I had lost it!-who knew you could forget sounds? She was very honest and completely transparent during the entire process. She especially made the hassles with insurance almost non-existent. Kim is an amazing professional, with over 30 yrs in this field, and yet if you ask a question that she doesn’t k ow the answer to? She says she doesn’t know but will try to find out. IMHO she is the best VA has to offer.

– Joseph

Awesome, she will take care of you!

– Leslie

My friend is awesome! Contact her for a FREE hearing test. Everyone should have a baseline.

– Pat

Great service. Great price. Kim is Awesome!

– Jerry

I have worked with Kimberly Felder on several occasions, and she is very professional, and, honestly, I look forward to continuing to work with her.

– Joe

Kimberly is very professional and provides quality service.

– Norris

Kim is the ultimate professional. She still believes in placing greater attention on customer satisfaction instead of the total of the invoice. I highly recommend her and her integrity on many levels.


Kimberly took so much time with my parents explaining and testing, so they understood the process. She genuinely cares about her clients well being. There is no reason to be left out of conversations again. And if you are a vet, you need to let her check and adjust your hearing aids.

– Barbara

I had an appointment with Kim today. She was delightful and very thorough. I would recommend her to everyone.

– Shirley

If you did not hear, Kimberly Felder is the best in the business. Then you need some hearing aids. See Kimberly Felder at Clarity hearing! She is loving, caring, and will treat you right.

– Roger